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Our Principles
- Integrity in an organization is built by developing trust.
- Trust is the glue that enables a team to function well.
- Trust is built over time through competence, commitment, & care.
- Trust is built as we preserve and build the significance of others.
- Trust is built through bearing each others burdens.
- Trust is built through a rapid response to communication.
- Trust is built through humility.
- Trust is built through personal contact.
- Trust is diminished by sarcasm and criticism.
- Integrity means making and living up to commitments.
- Service begins with listening and ends with consistency.
- Leaders lead by serving their followers.
- Good stewardship of resources is a means of serving the team.
- Our growth as disciples is directly proportional to the growth in our love for one another.
- Our growth in love can be measured by our response to the most difficult relationships in our lives.
- Love is demonstrated through empathetic listening and extending grace.
- We prove ourselves disciples of Jesus through our actions each day.
- Passion, balance, and discipline are essential to the discipling process.
- Our faith pleases God.
- Achieving excellence is a function of continual improvement.
- God desires for us to be continually growing.
- People engage in the process of continual improvement by constantly asking, "How could this be better?"
- Failure is good if growth results.
- Harvest comes through sowing, watering, weeding, reaping.Positive attitudes are the lubrication in a team that make extraordinary things possible.
- Peak performance begins with high commitment.
- Training without accountability for results becomes an academic exercise.
- Learning comes through doing (role plays and hands-on practice) followed by reflection.
- By helping people develop a personal vision, we help them join God in what He is doing.
- Empowerment is the by-product of clear win-win agreements.
- Flexibility and innovation are the primary defenses against a rapidly changing world.
- God calls everyone to something.
- Ministry begins with the discovery and touching of a felt need.
- Seeking God's power to meet human needs is ministry.
- People are more important than tasks or things.
AIM Relationship Standards
Leaders
- Leaders pray.
- Leaders create an environment of trust.
- Leaders are teachable and committed to growth.
- Leaders are responsible for vision, plans, & empowerment.
- Leaders understand their strengths & weaknesses.
- Leaders focus on strengths and seek help where they're weak.
- Leaders create an environment of trust and empowerment.
- Leaders initiate and anticipate.
- Leaders eliminate barriers to empowerment.
- Leaders take care of their people.
Teams
- Every staff member serves a team.
- Every team knows and serves a set of stakeholders.
- Every team should have a pitcher and catchers. Know which you are and don't confuse roles.
- If you are a catcher, make yourself accountable to a pitcher.
- We build an environment of trust, celebration, productivity, and faith.
- Discover the team's weakness. Seek help in this area.
- Always assess, "Where do I need cooperation to accomplish my goals?"
- When you need cooperation, think win/win, mutual benefit.
- Meetings should have a pre-defined purpose, process, & payoff.
Staff Relationships
- Matt. 18 principle: Always go to the source of conflict before venting.
- Lazarus principle: Nothing should stay "dead" more than four days.
- Dialogue principle: Never say "no" outright. Ask "How?" or other questions first.
- Look for ways to celebrate on a regular basis.
- Accept one another unconditionally and bring praise to God.
- Zingers & subtle sarcasm hurt. Avoid them.
- Practice permission, protection, potency.
- Focus efforts on your circle of influence.
- Don't assume--verify first.
- Listen more than you talk.
- A positive attitude overcometh much.
Customers
- An attitude of service undergirds our relationships with customers.
- Constantly look for ways to give more than expected to customers.
- Ask frequent questions to find out what customers want.
- Return phone calls the day you get them. Show respect to all.
Training
- 10% of staff time should be spent in developing themselves professionally.
- 50% of our equipping efforts involve practical application.
- We measure change to validate training.
- The training process: Explain, demonstrate, observe, confirm, correct, then repeat.
Supervision
- Supervision begins with a personal mission statement translated to a win/win agreement.
- Our staff are invested in this ministry, supervisors respect that investment & guard staff member's stake
- Supervision begins with a clear definition of role and expectations.
- Constantly seek to maximize the fit between individual strengths and role requirements.
- Set high expectations, give high support.
- Each staff member needs a personal vision, supervisors ensure momentum toward it.
- Without faith it's impossible to please God, therefore leave God-room in everything you do.
- A positive, hope-filled attitude should undergird all we do.
- When something goes wrong in your scope of control, assume it's your fault and fix it.
- Admit mistakes, apologize, fix problems.
- Effective delegation is not natural, it must be taught.
- Win/win agreements are essential for effective supervision.
Communication
- We seek to build a high trust environment.
- Prove yourself trustworthy before you expect trust.
- Commitment to communication is displayed through same day turnaround on phone calls and emails.
- Seek first to understand, then to be understood.
- Overcommunicate by ensuring your audience feeds back to you your intended meaning.
Discipleship
- Each new convert is either your responsibility or that of someone whom you trust.
- Seek to disciple or mentor at least three others at any given time.
- Help people listen to God, then discover the role that fits the call.
Excellence
- To achieve excellence follow a four step process: evaluate, analyze, vision and plan.
- Begin writing plans by developing specific goals and timelines.
- Finish writing plans by defining resources, standards, systems, roles, and training.
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