Job Description:
Adventures in Missions (AIM) seeks a forward-thinking customer focused person with strong management skills and a proven development background to provide leadership and direction in our Customer Service Department.

As the Customer Service Manager for AIM, you’ll take charge of high-performing and skilled customer service representatives and ministry partnership representatives. You’re a leader with management and services experience, outstanding decision-making skills, and you’re able to use quantitative abilities to make effective, strategic decisions. You are a strong cross-functional leader and operator with in-depth customer service expertise, a high-touch services background and interest, and extensive management experience. You have strong strategic thinking, problem solving, quantitative, communication, and process skills. You must be extremely customer-focused, proactive, motivated, and innovative, and work well within a fast-paced environment.

In this role you will also manage 15 large church accounts, as well as oversee a regional sales force. Your goal is to enhance AIM’s presence, performance and growth by providing leadership and accountability.